YOUR DATA

Privacy policy

Last updated: 9 October 2026

This policy covers the AskPic mobile application and this official website, operated by BLUE CUBE TECHNOLOGY (HONG KONG) CO., LIMITED, Hong Kong. Contact: kevin@roleplex.com.

1. Information we process

• Anonymous account and device information: AskPic uses Firebase anonymous authentication. You do not need to enter a username, password or email to start. An account identifier, device or advertising identifiers, IP address, device characteristics and authentication information may be processed to identify your session, protect the service and measure app usage.
• Content you choose to send: photos, voice recordings, questions, answers and conversation history. Camera, gallery and microphone access are used when you choose the corresponding feature. Voice recordings are sent for speech-to-text processing.
• Purchase information: subscription product, transaction and entitlement information used to manage membership, restore purchases and reconcile subscription status. Payments are handled by your app store; AskPic does not receive your full payment card details.
• Usage and diagnostics: app interactions, attribution information, crash and performance data used to understand usage, troubleshoot and improve the service. IP-derived approximate location may be processed by analytics or attribution providers.
• Support and reports: information you send by email, account deletion requests and reports of generated content.

2. Purposes and service providers

We process data to authenticate anonymous sessions, answer image and text questions, transcribe audio, maintain history, manage subscriptions, prevent abuse, handle deletion and support requests, improve reliability and measure advertising attribution.

Selected images, questions and relevant conversation context are sent to cloud AI providers to generate responses. Audio is sent to cloud transcription services. These are cloud-based features, rather than on-device AI processing.

• Google Firebase: anonymous authentication.
• Cloud AI services: OpenRouter routes image and text requests to model providers, including Google and Anthropic. Speech transcription uses cloud providers, with OpenAI available as a fallback. Providers may change as the service evolves.
• RevenueCat and Google Play / Apple App Store: purchase and subscription management.
• Singular and its configured advertising partners, including Meta: usage measurement and advertising attribution; identifiers and event information may be shared for these purposes.
• Hosting and storage providers, including AWS and Cloudflare: API hosting, delivery, website hosting and storage of uploaded media.

AskPic does not offer a public feed of your conversations. We may also disclose information when required by law or to protect the service and users. Do not upload material you are not entitled to share or sensitive information that is unnecessary for your question.

3. Storage, retention and deletion

Account information, conversations and uploaded media are stored to provide the app and its history features; uploads are not limited to temporary in-memory processing. We retain information for the service purposes described above and applicable legal, security or transaction-record requirements.

You can request deletion in AskPic under Settings > Request account deletion. This submits a request associated with your current anonymous account. Deletion covers the account and associated conversation history, images and audio. Necessary transaction, legal or security records may be retained; backup copies may remain until the applicable backup retention period ends. Third-party providers may retain information under their own policies and legal obligations. This policy does not promise immediate removal from every backup or provider.

You can also request help outside the app. See account and data deletion for instructions and ownership verification. Deleting an account does not cancel a store subscription.

4. Your choices

You can decline camera or microphone permissions, avoid uploading content, manage permissions in your device settings, manage subscriptions through your app store and contact support about access, correction or deletion of your information. Features that need a permission or an upload will not work without it.

Anonymous accounts have no user-entered account email or password. Clearing app data or reinstalling may make the previous anonymous account inaccessible. Contact support before doing so if you need help with your existing data.

5. Security and international processing

App traffic uses HTTPS. Access controls protect account-linked data. No method of transmission or storage is completely secure. Hosting, analytics and AI processing may take place outside your country, where data protection laws may differ.

6. Children

AskPic is not directed to children under 13. If you believe a child has submitted personal information, contact us so we can investigate and address it.

7. This website

This product website does not ask you to sign in or upload photos or audio. It does not embed app analytics or advertising SDKs. Our hosting provider may process routine network and security information, such as IP addresses and request metadata, to serve and protect the site. Email links open your email application and store links take you to the relevant app store.

8. Changes and contact

Updates will be posted here with a revised date. For privacy questions or requests, email kevin@roleplex.com. Please do not send passwords, authentication tokens or unnecessary sensitive information.